Manulife Life Insurance – Recruitment Harassment Prevention Guidelines
The Recruitment Harassment Prevention Guidelines (hereinafter, “the Guidelines”) apply to all of our recruitment activities, including new graduate hiring, entry level hiring, mid-career hiring, internships, and any follow-up activities for prospective employees. The Guidelines apply to all officers and employees, as well as temporary staff and contractors, who are involved in the Company’s recruitment activities.
- Commitment to Fair and Transparent Recruitment
The Company prohibits discrimination based on personal attributes such as gender, age, nationality, family status, religion, or other characteristics, and also prohibits any questions or inquiries that are unrelated to the hiring decisions. - Prohibition of Intimidating Behavior and Invasion of Privacy
Any conduct that pressures applicants regarding their career decisions, intrudes into their personal lives, or undermines their dignity will not be tolerated. - Prohibition of Inappropriate Entertainment, Alcohol, or Personal Invitations
Activities such as entertainment involving alcohol, private meals, personal invitations, or interviews held in private or closed-off rooms are prohibited, as such conduct may cause psychological burden or discomfort for applicants.
- Appropriate Communication Methods
Communication with applicants must be conducted exclusively through company‑approved channels.
The exchange of personal SNS accounts or contact information is prohibited.
During job-hunting or internship periods for students or job seekers, meetings such as alumni visits and any related communication should take place only at the individual’s request.
Employees must not initiate contact with applicants unless there is an unavoidable and urgent necessity on the part of the Company. - Clear Selection Process and Reduction of Applicant Burden
Those involved in the selection process must clearly communicate the schedule, time commitments, deadlines, and any other relevant information to avoid placing undue pressure on applicants. - Training for Recruiters and Interviewers
All employees involved in recruitment must receive regular training on harassment prevention and fair hiring practices to ensure continuous awareness and improvement. - Consultation Desk and Prompt Response
A consultation desk is in place for applicants to raise any concerns.
All consultations or reports received will be addressed promptly and fairly.
Information related to consultations must be handled only by the minimum number of personnel necessary and must not be used for any purpose other than its intended one.
No applicant will suffer any disadvantage for making a consultation or report, or cooperating with an investigation. - Continuous Improvement
The Company will continuously enhance the integrity and transparency of its recruitment practices based on societal conditions, legal requirements, and feedback from applicants.
Recruitment Harassment Consultation Desk
To ensure a safe and fair environment for all individuals involved in our recruitment processes, the Company has established the Recruitment Harassment Consultation Desk.
If you experience or observe any behavior that feels inappropriate or causes concern during the selection process, please contact the dedicated consultation desk below:
Human Resources – Recruitment Harassment Consultation Desk
Dedicated Email: recruit_safety@manulife.com
＊ Your inquiry will be handled directly by a designated staff member.
＊ Anonymous consultations are also accepted.
